INFORMATION

Business hours, access

Business Hours

■Shopping service
From 10:00 to 21:00
■Restaurant cafe
(Porta dining)
From 11:00 to 22:00 (morning 7:30 ...)
※Please confirm each page from list of shops for business hours every shop
■Foods sweets
From 10:00 to 21:00

How to reach Porta

  • Right at the bus stops of Kyoto City Bus (Aquarium Shuttle Bus), Keihan Kyoto Kotsu Bus or every bus stop of West Japan JR Bus “Kyoto Eki-mae”.
  • Get off at JR “Kyoto Station”. Located right outside Karasuma East exit.
  • Right outside “Kyoto Station” of the Kyoto City Subway Karasuma line.
  • Get off at Kintetsu “Kyoto Station”. About 5 min walk.

We see Google Map

※Precautions

・There is no reserved parking space. If you come by car, please utilize nearby parking spots.

・We do not issue service parking tickets.

Porta outskirts map

Porta Information

We provide guidance to help you get around inside the Porta Building.
Please visit our desk for new registrations of Porta Club Card (Point card) or for any customer concerns.

TEL075-365-7528
Reception Hours: 10:00 a.m. - 9:00 p.m.

Inquiry of sightseeing in Kyoto is this
Kyoto tourist information center (Kyoto nabi)
Inquiry of city bus, subway is this
Kyoto-shi Traffic Bureau

Thing left behind inquiry
(disaster prevention center)

When, also, thing left behind in in Porta building or store, lost article and unidentified baggage are discovered

The disaster prevention center "thing left behind inquiry" (disaster prevention center)

TEL075-365-7538
Please refer for madeo.

Nursing Room

We have a nursing room available at the Porta Information desk. Customers with babies who would like to use the room for breastfeeding, diaper change, etc., please ask the staff at the information desk. When in use, please wait your turn.

■Service Hours:
10:00 a.m. - 9:00 p.m.

Nursing Room

Lavatory

There are four lavatory spots inside the premises.

■Service Hours:
10:00 a.m. - 9:00 p.m.
  • IconWomen-only restroom

    ❶Powder room available.

    W-2
    ※Anyone can use restroom of all.

  • Icon[For customers with babies]

    ❷Babies' seat setting

    W-2, W-3, W-4

    ❸Baby chair setting

    E-1, W-2, W-3, W-4

  • Icon[For customers with a handicap]

    ❹Restroom (multipurpose restroom) setting of all

    W-2, W-3, W-4

Floor map

Free Wi-Fi Spots

[West Area]
"We rise more and are square" is in space that can drop in in Porta a little at the west end of south street. Wi-Fi is of course available, and there are also electricity outlets for charging your device.
※On the Wi-Fi use, please read disclaimers of the right note; disclaimers

■Service Hours:
From 7:30 to 23:00

Free Wi-Fi Spots

ATM

We install ATM.

Caching of overseas card is available, too.
Image

※Service hours may differ depending on the financial institution of your card.
※There may be utility fees depending on your financial institution, usage time or the type of card.

■Setting place
One place of Porta plaza two places / west street
■Business Hours
From 5:00 to 23:30 (the use time of passage in hall)
■Setting number
Two AEON Bank ATM one / Seven Bank ATM

Coin Lockers

In hall, we establish ten places. (Small types / Big types)
There are more coin locker facilities available for usage on the ground floor, at the entrance/exit of the fixed term tourist bus stop, at the B5 entrance/exit stairs and at the stair landing of the B8 stairs.

※We are crowded very much in tourist season. Please bear in mind that this may cause inconveniences.
※There is temporary storage space available at the Kyoto Station building.

Payment Services

■Credit cards
You can use the next credit card.

Image

※Service hours may differ depending on the financial institution of your card.
※There may be utility fees depending on your financial institution, usage time or the type of card.

■Gift Vouchers
You can use this gift coupon.
[VISA JCB UC DC UFJ DINERS NICOS]

■Electronic money card
You can use this electronic money.

※Porta gallery bloom for electronic money cannot pay.
※Electronic money of each shop is only for payment.
※We can charge nanaco in Seven Bank ATM in hall.

Prohibited Behavior

  • ● Smoking on the Porta premises
  • ● Taking pictures inside shops
  • ● Drinking alcohol or sitting down in passageways or on stairs
  • ● Distributing flyers etc., and putting up posters etc.
  • ● Sales or promotional activities for products
  • ● Activities involving surveys, fund-raising, collecting signatures or donations, etc.
  • ● Group demonstrations with political or religious motivation
  • ● Activities involving riding around in a vehicle or play equipment on wheels
  • ● Any other activities that disturb the order in the underground shopping center

There are observational cameras installed on the Porta premises for crime-prevention purposes. Police will be notified in the event of any of the aforementioned actions, or in the event of shoplifting etc.
There is guard personnel patrolling the premises at all times, so please feel at ease as you enjoy your shopping.

About pet

Image

  • ● Pet can enter carrier bag by all means, and please enter.
  • ● I would like consideration to other customers. Please look after manner.
  • ● We do not take responsibility about trouble between customers about pet at all.
  • ● In restaurant store cannot be accompanied. ※hojo dog (guide dog and service dog, deaf person's dog) can enter.